Otto The Loyal Long Dog Hardback Book

UK STANDARD DELIVERY (USING ROYAL MAIL FIRST CLASS POST OR PARCELFORCE 48 or 24) £4.99

We believe it is important for you to get your order as quickly as possible. Our UK Standard Delivery option is usually despatched via Royal Mail First Class Post. Larger parcels will be shipped by either Royal Mail or Courier. This means that you should generally receive your items 2-3 days from ordering. However, if you order on Friday or over the weekend your order may take a little longer. Also during the build-up to Christmas items may take longer to arrive. The cost of this Standard UK Delivery Service is £4.99  (Please note that delivery to the Channel Islands and some outlying parts of the UK may also take a bit longer - simply phone +44(0)1325 481222 or email enquiries@giftsatbliss.co.uk for an estimated delivery date if you need your order urgently.

If you spend £50 or over your delivery will be free.

We always try to ensure that our products are good quality and value for money. If however your purchase does not meet your expectations in any way simply return the item to us unused and in its original condition within 30 days of receipt. We will then either exchange it or give you a full refund (excluding delivery costs) - whatever your preference. Please note that this returns guarantee does not affect your statutory rights for returned goods under the EU Distance Selling Directive.

When returning goods we would be grateful if you could let us know by sending a short email to enquiries@giftsatbliss.co.uk or by phoning our shop on 01325 481222. Your return should be sent to:

Bliss Gifts
20 Duke Street
Darlington
County Durham
DL3 7AA

We recommend that you send items under 2Kg by Royal Mail "recorded signed for" or obtain a receipt of posting. For heavy or valuable items please contact us for instructions on how to return to us.

If you have any queries regarding our satisfaction guarantee or how to return goods please do not hesitate to contact us either by telephone on +44(0)1325 481222 or email at enquiries@giftsatbliss.co.uk.

PLEASE NOTE This refund policy only relates to online orders. We do not offer refunds In our store for unwanted goods but we are happy to exchange or give a credit note